Client Experiences
These are real experiences from real business owners. Each testimonial is shared with permission — names and businesses included only where clients have chosen to be identified.
When I connected with Susan, my business was still alive but struggling to get my name out there. What stood out right away was her ability to focus on my specific field and help me think differently about how to stand out. She introduced creative ideas I hadn't considered—like combining video with still images to showcase my work—and emphasized the importance of consistently showing up online. Because of that, I started posting more regularly and began seeing increased views, engagement, and interest in my work. I'm still building momentum, but I've already seen an uptick in my business. Susan brings creative, practical ideas that help you shift your thinking and find new ways to move forward. If you're trying to pivot or get unstuck, she's someone who can help you see new opportunities and take action.
I would highly recommend Susan for your business coaching needs. From our conversation, her guidance and advice were incredibly valuable and immediately resonated with me. She quickly understood exactly what I needed and offered insight that was clear, thoughtful, and right on point. Susan has a wonderful ability to listen deeply and provide direction with clarity and purpose. Her expertise, intuition, and coaching approach are truly invaluable. I left our call feeling inspired, supported, and with a much clearer vision moving forward.
Susan was really helpful for us. We were kind of just winging our social media and she helped us slow things down and actually figure out what we were trying to do instead of just posting for the sake of it. She made it easier to understand who we should be talking to and what we should be posting about. She has a lot of experience, and it really showed. She brought up things we hadn't thought about or considered, and it helped us look at our marketing and business direction in a different way. She also put together a full social media strategy for us, including timing and structure, which made it way easier to stay consistent instead of guessing what to post and when. We also talked a bit about the bigger picture of the business — nothing overcomplicated, just enough to help us get clearer on where to focus instead of trying to do everything at once. Since working with her, our social media has been more consistent and we've had better engagement on Facebook and Instagram. It feels a lot more organised and less random. Like most small businesses, we don't always execute perfectly when things get busy, but I often go back to her plan because it's simple, practical, and easy to pick up again without overthinking it. She's easy to talk to, doesn't overcomplicate things, and gives advice that actually feels realistic for a small business.
Working with Susan gave us the clarity and confidence we needed to make one of the biggest business and life decisions we've ever faced. When my wife and I first explored the idea of opening a bed and breakfast, we had no background in hospitality and were considering relocating over 3,000 km away to start a completely new business. Because this was going to be our primary source of income, we needed to fully understand both the opportunities and risks before moving forward.
Susan guided us through every aspect of evaluating, launching, and operating the business — from market research and zoning considerations to understanding guest targeting, operations, seasonal planning, and the day-to-day realities of running a successful hospitality business. What stood out most was her ability to help us think strategically, ask the right questions, and thoroughly research our decisions before investing.
The process gave us the confidence to move forward, leave our careers, sell our home, and successfully launch our B&B in British Columbia. We are now entering our 9th season and remain one of the top-ranked B&Bs in our area. Susan's guidance helped us build a strong foundation from the very beginning, and her support continued even after the course was complete.
We highly recommend Susan to anyone looking for practical business guidance, strategic insight, and support in turning a big idea into a sustainable business.
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